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Terms & Conditions

Terms & Conditions

By using this site, you acknowledge & agree to these terms and conditions.

Legal Capacity to Transact

If you are under the age of eighteen (18) years you cannot place orders with Flying Paloma.  By accepting these terms and conditions herewith you acknowledge that you are over the age of eighteen (18) years.  If you are under the age of eighteen (18) years then your parent or guardian must consent to our Privacy Policy and our Terms of Conditions as listed below before purchasing any item from Flying Paloma.

Pricing

All prices displayed in our product pages are in Australian Dollars and include 10% GST.  We reserve the right to change prices without notification for products displayed in our online store at any time.  The prices payable for the goods shall be the price applicable on the date the goods are ordered.  We will endeavour to display the most current prices but errors may occur.

Payment Methods & Processing

Flying Paloma uses the Shopify shopping cart system and interfaces with SecurePay, a Westpac-accredited gateway. The checkout process is 128-bit SSL encrypted. All shipping rates are calculated and presented to the user when shown total costs, before payment, unless it is an oversized item (please refer to Shipping). For further information, see the following URLs:

Shopify:
http://www.shopify.com/tour/security

SecurePay:
http://www.securepay.com.au/security_standards.html

Delivery

Flying Paloma uses Australia Post and Courier Services to deliver goods within Australia and Australia Post to deliver goods Internationally.  When estimating the arrival of your goods please consider the following:

  • Credit Card authorisation and address verification must be received prior to processing
  • There will be no dispatch of goods over weekends and public holidays

Please also allow up to seven business days for your order to be processed.  If you require your goods urgently please advise us in the comments section in our checkout process.  You will receive notification from us via email once your order has been shipped.  If there are any unexpected delays with shipping we will notify you via email within 24 hours of receiving your order.  We will at all times put every effort into sending out your goods as quickly as possible and within a timely manner.

Product Quality, Colours & Variation

Please be advised that actual product colours can vary from those shown on your computer. We have made every effort to display the colours and images of our products as accurately as possible. However, we cannot guarantee that your computer monitor's display of any colour will be accurate.

All vintage items will almost certainly have some small marks, stains, holes or patches, plus irregularities in stitching, as the fabrics/items are many years old and often handmade.

Privacy Policy

We do not collect personal information when you visit our site unless you place an order or register with us. To protect your privacy, the personal details provided by you to Flying Paloma in relation to your purchase or site registration will not be used or given to any third party for any purpose other than to ensure the safe arrival of your purchased goods, or to provide you with updates regarding Flying Paloma.

When you place an order you will be asked for the following personal information:

  • your name
  • your contact details
  • your email address
  • your billing address and shipping address
  • your payment details.

The information you share and only the necessary information required is provided to those third parties who are involved in the processing of your order – for example the, financial institution that issued your credit card and the shipping carrier that delivers your order. We do not rent or barter any identifiable personal information to any third party. When you submit feedback or questions via email or contact us for further information about our goods or our website, we will request your name and email address. We use this information solely to respond to your inquiries.

As the Australian Federal Government introduces new privacy legislation, Flying Paloma Privacy Policy will be reviewed and updated as appropriate.

Contact Us

If you have any questions or concerns please feel free to contact us at info@flyingpaloma.com.au